Rating: 7
QUESTION: How do we report issues using SeeClickFix if there are no categories that fit the issue being reported? The City of New Haven has just recently updated their SeeClickFix platform. Included with this update has been a change to the categories from which users can choose when reporting issues. Some of the categories have been removed and a few new ones have been added. The scope of categories from which we can choose is more limited than it was before the update. There used to be a category called, "Other - City Responsibility". It has been removed. I understand it seemed like a good idea to have that category removed. That category made it difficult for our city's employees to keep track of issues and also made it difficult to accurately measure the performance metrics; however, without that category each user must choose a category that might not accurately reflect the issue being reported. The available categories are as follows: Bicycle Rack Request Bus Shelters Drainage Request Graffiti Health Dept. Illegal Dumping Library Issues NHFD - Fire Hazard NHFD - Fire Hydrants NHFD - Fire Safety Concern NHFD - Fire Violation Neighborhood News Parking Meter Parking Violation/Abandoned Auto Parks Request Pavement Markings Potholes Private Property Issue Public Space, Streets and Drains SNOW RELATED Sidewalks and Curb damage Signs Street Lamp Street Vendors Traffic Signal / Pedestrian Signal Trash & Recycling Tree Trimming CT Transit - New Haven: - General Bus Request/Incident Could Be Fund: - This Could Be... Community - Post to Neighbors By the way, if anyone accesses SeeClickFix via our city's website, you will not be presented with all of the categories. The following categories are missing from SeeClickFix at the following URL: https://seeclickfix.com/web_portal/WAE8vSooYm9Yc9YRgEETwygF/report/category CT Transit - New Haven: - General Bus Request/Incident Could Be Fund: - This Could Be... As an example of this problem, how can SeeClickFix be used to report problems about our city's website? As time goes by, New Haven's website at https://www.newhavenct.gov/ is in need of updates both organizationally and technically.